IT Help Desk

Manage IT help desk cases, with escalations and onsite visits when needed. Check employee satisfaction with an automatic survey.

24 oct 2013 - Julien Espitallier

There are many IT Services Management software products on the market, but which one really suits your needs?

Manage your IT help desk requests with Bonita BPM, to:

  • Track and audit cases to ensure your SLAs are met
  • Adapt your case resolution process to your exact organizational needs
  • Monitor customer satisfaction with automatic survey sending

The BPMN process model and executable examples below show an IT help desk support system which allows employees in an organization to raise IT support tickets.